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A funny thing happened on the way to a tweet.
Last week I tweeted an article appropriately titled “Making the Case for Corporate Social Human Resources: Are You Prepared for HR 3.0?” The article reviewed a recently published book “CSR for HR: A Necessary Partnership for Advancing Responsible Business Practices,”
and it makes the argument for connecting CSR (corporate social
responsibility) with a company’s human resource function. I was
intrigued with the 3.0 statement.
As with tweets, I always follow whether someone else votes for the
article by re-tweeting it. Well on this one, I did receive a direct
message from @TLColson. Her message was to the point: “most are still
mastering 1.0, who are we kidding?” I had to smile, and chuckled as I
read that.
This kind of stayed in my mind as I thought over the 1.0 to 3.0 analogy. What is HR 3.0 and how does it look?
HR 1.0: The personnel and administrative era
Looking back, I think that the personnel function was more of an
administrative activity coordinating a range of worker related
processes. This, I would think, would be aptly described as the HR 1.0
era. As this function evolved in a lot of companies, it became human
resources.
That comment on my tweet surely reflected this sentiment. The
administrative function, as one of my former bosses told me, is the
basic competency of HR and that is what we do. No more, no less.
There was another recent article that focused on social media and
the ways that it will transform HR to 3.0. Social media and CSR now have
been proclaimed as the transfer agents of the profession, both
proclaiming that they will usher us into the promise land of a 3.0
version of our profession.
From my perspective, it will take these two as well as a host of other initiatives before we can give the nod to HR 3.0.
Post recession and the resulting overflow of issues that will be left
in its wake, will drive organizations to make this transformation more
than any other.
Deloitte does as excellent series for chief human resources officers, and the latest is titled “Strategist & Steward: The Evolving Role of the Chief Human Resources Officer.” It talks about the evolution of new role of the CHRO and the department that he or she will build.
The role of the HR 3.0 leader
The changes that we are witnessing will require a diagnostician’s
mentality of the CHRO, with the organization as the patient. The mind of
the individual that heads up this role will always be at work.
This role will also require the expertise of an engineer — an
engineer who applies scientific, mathematical, economic, social, and
practical knowledge to design and build initiatives that allows the
organization to achieve its corporate goals.
The HR 3.0 leader will also need to have the competence of a
watchmaker who has designed a watch of a thousand parts, with all
working together flawlessly. It will also require someone with the
dexterity of a strategist that interprets, analyzes, and monitors
trends, initiatives, and the strategic plans within the organization.
Overall, this CHRO role will refine the organization’s mission and
develop both short- and long-term strategic business/human capital
goals. Plus, they will need to partner with the rest of the C-Suite to
break down corporate goals from the boardroom to the mailroom.
The tide is turning for HR
This 3.0 version of HR will be a welcome vision for a lot of us in
HR. We have heard, read, and discussed our impending demise, our
importance, and our overall relevance. We have witnessed the catcalls
about our profession. We have chomped at the bit to move forward. We
have stood on the sidelines and seen the game being played before our
very eyes.
But I have some good news for you: the tide is turning. We will be
receiving the engraved invitation sometimes soon. The importance of
what we do in HR WILL be recognized. The rigor with which we approach
our work will recognized. This point in time will allow us to look back
and marvel from whence we came.
HR 3.0 is on its way; our mission is to be ready for it! We have asked, begged, and inquired, and now its here.
The Temptations, my favorite group, had a hit song back in the day called “Get Ready.” We might as well cue it up on our iPods.
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